Please upgrade your browser. This site requires a newer version to work correctly. Read more

Notice: My Credentials account downtime

Published on Written by Posted in Industry

Article updated Nov. 4

If you're a LEED professional, please note that your My Credentials account will be unavailable from Monday, Oct. 28 to Tuesday, Nov. 5 while we make exciting new updates.

During this time you won't be able to record any CE hours.

If you need assistance please contact us at 1-800-795-1747.

We apologize for the inconvenience, and thank you for your patience during this time.

  • 10
    Erin Emery Hartz made 10 contributions in the last 6 months

Erin Emery Hartz

Industry Marketing Manager - Building Design Autodesk
USGBC Articles can be accessed in the USGBC app for iOS or Android on your iPhone, iPad or Android device.
iOS App on App StoreAndroid app on Google Play

24 commentsLeave a comment

Architect , Al Saqf Engineering Consultancy
I've passed my LEED GA exam on 6th Sept 2015, but still it hasn't been added to My Credentials until now.. what shall be done to get it updated? Thanks in advance.
Mechanical Engineer, Building Services
I've passed my LEED GA exam yesterday, but still it hasn't been added to My Credentials until now.. Should I be worried regarding this delay? Thanks in advance.
LEED Specialist, U.S. Green Building Council
Exam results are typically updated within 24-48 hours after your exam. Please accept our sincere apology for the delay. I checked your account this morning and it does appear your credentials are now showing on your account. You should be able to go online and download a certificate and schedule a LEED AP specialty exam if you would like. Thank you!
Architect, EGEC
I am pass in LEED GA , I want to get AP BD+C , but I didn't work in project registration for LEED .what can I do?
LEED Specialist, U.S. Green Building Council
Under eligibility requirements in the new candidate handbook for LEED v4 BD + C it now states that prior LEED project experience is ONLY strongly recommended. Practitioner experience is critical to the LEED AP designation and, as such, project proficiency will be tested objectively within the LEED AP with specialty exam itself. It isn't required anymore that you have project experience. Best wishes on your LEED v4 BD+C exam should you decide to test.
architect, Azri
Hello, I did my LEED GA and I have passed the Exam, but I didn't get my accreditation yet. Would you help me with this issue?
LEED Specialist, U.S. Green Building Council
Ola, congratulations on passing your exam! I checked your account and it does now appear that your LEED GA credential is visible. I apologize for any delay in processing your passing score and getting your credentials published.
architect, Azri
It is okay now, thank you Dawn.
Hello.I did pass my LEED GA exam today morning.I just wonder to know how can I get my credential and how long those it take to get it?
Director of LEED Support, U.S. Green Building Council
Exam results are typically updated within 24-48 hours after your exam. If your exam scores haven't updated after 48 hours please accept our sincere apology for the delay and send an email to with your name, email address and one of the following pieces of information: Your score results from Prometric, Eligibility ID: Appointment ID: Appointment Date: Test Site: GBCI (Business Partner) Number: We will be glad to update your exam results. Again, we apologize for any inconvenience this may have caused and look forward to your response.
  • of
  • 3

Leave a comment Don't have an account? Create one

You must be signed in to leave a comment.

  • Share on Twitter
  • Share on Facebook
  • Share on LinkedIn
In Industry 10.2.2015

Green bonds webinar: Financing a sustainable future

In Industry 10.1.2015

Register today for a webinar on sustainable land development and design

In Industry 10.1.2015

President Obama's Clean Power Plan and PEER

In Industry 09.30.2015

USGBC’s technical customer service team wins customer service team of the year