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Notice: My Credentials account downtime

Published on Written by Posted in Industry

Article updated Nov. 4

If you're a LEED professional, please note that your My Credentials account will be unavailable from Monday, Oct. 28 to Tuesday, Nov. 5 while we make exciting new updates.

During this time you won't be able to record any CE hours.

If you need assistance please contact us at 1-800-795-1747.

We apologize for the inconvenience, and thank you for your patience during this time.

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    Erin Emery Hartz made 10 contributions in the last 6 months

Erin Emery Hartz

Industry Marketing Manager - Building Design Autodesk
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29 commentsLeave a comment

architect, Azri
Hello, I did my LEED GA and I have passed the Exam, but I didn't get my accreditation yet. Would you help me with this issue?
LEED Specialist, U.S. Green Building Council
Ola, congratulations on passing your exam! I checked your account and it does now appear that your LEED GA credential is visible. I apologize for any delay in processing your passing score and getting your credentials published.
architect, Azri
It is okay now, thank you Dawn.
Hello.I did pass my LEED GA exam today morning.I just wonder to know how can I get my credential and how long those it take to get it?
Director of LEED Support, U.S. Green Building Council
Exam results are typically updated within 24-48 hours after your exam. If your exam scores haven't updated after 48 hours please accept our sincere apology for the delay and send an email to with your name, email address and one of the following pieces of information: Your score results from Prometric, Eligibility ID: Appointment ID: Appointment Date: Test Site: GBCI (Business Partner) Number: We will be glad to update your exam results. Again, we apologize for any inconvenience this may have caused and look forward to your response.
Intern Architect, na
Same issue as others... I took my LEED GA exam a few days ago and passed. When will this show up in my credentials? How can I denote (on resume's and such) that I am LEED GA? Thanks for any help Curt
LEED Adviser / Architect, AKF Engineers, LLP
I took the LEED Green Associate exam last October 28th and I passed, but haven´t had any confirmation yet; I send an email from Contact Us, and haven't had any answer. What really worries me is that in My Credentials it appears as if I hadn't taken any exam at all or even apply for it, what should I do?
Interior Architect, Havenly
the same happen to me Paola, im worry too :S
Interior Architect, Havenly
Hi Erin. I did my exam on october 26th but I haven´t receibed anything, and if I go to tha page that you post up there for Michael & Christian the page said that i haven´t take any examn. i really don`t know what to do. thank you
Project Manager, John Cotton Architects
I also took my green associates exam over two weeks ago and haven't received any email or confirmation in my credential. I have contact gbci by email but haven't heard back. I would like the green associate to show up in my credential so I can apply for the LEED AP exam
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