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Notice: My Credentials account downtime

Published on Written by Posted in Industry

Article updated Nov. 4

If you're a LEED professional, please note that your My Credentials account will be unavailable from Monday, Oct. 28 to Tuesday, Nov. 5 while we make exciting new updates.

During this time you won't be able to record any CE hours.

If you need assistance please contact us at 1-800-795-1747.

We apologize for the inconvenience, and thank you for your patience during this time.

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    Erin Emery Hartz made 10 contributions in the last 6 months

Erin Emery Hartz

Industry Marketing Manager - Building Design Autodesk
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25 commentsLeave a comment

Director of LEED Support, U.S. Green Building Council
Exam results are typically updated within 24-48 hours after your exam. If your exam scores haven't updated after 48 hours please accept our sincere apology for the delay and send an email to with your name, email address and one of the following pieces of information: Your score results from Prometric, Eligibility ID: Appointment ID: Appointment Date: Test Site: GBCI (Business Partner) Number: We will be glad to update your exam results. Again, we apologize for any inconvenience this may have caused and look forward to your response.
Intern Architect, na
Same issue as others... I took my LEED GA exam a few days ago and passed. When will this show up in my credentials? How can I denote (on resume's and such) that I am LEED GA? Thanks for any help Curt
LEED Adviser / Architect, AKF Engineers, LLP
I took the LEED Green Associate exam last October 28th and I passed, but haven´t had any confirmation yet; I send an email from Contact Us, and haven't had any answer. What really worries me is that in My Credentials it appears as if I hadn't taken any exam at all or even apply for it, what should I do?
Interior Architect, c_arquitectura
the same happen to me Paola, im worry too :S
Interior Architect, c_arquitectura
Hi Erin. I did my exam on october 26th but I haven´t receibed anything, and if I go to tha page that you post up there for Michael & Christian the page said that i haven´t take any examn. i really don`t know what to do. thank you
Project Manager, John Cotton Architects
I also took my green associates exam over two weeks ago and haven't received any email or confirmation in my credential. I have contact gbci by email but haven't heard back. I would like the green associate to show up in my credential so I can apply for the LEED AP exam
Industry Marketing Manager - Building Design, Autodesk
Michael, you should have been contacted by a customer service rep by now. The Credentials account will be live tonight at and you will be able to schedule your LEED AP exam.
Project Manager, John Cotton Architects
Erin, It is going on to 4 weeks now since I took the exam (11th October), and still don't see anything. I was asked to send in my print out from prometric to, which I did over a week ago and never heard back from anyone. Now with the new credential account at usgbc it shows that I haven't taken any exams and to take the green associates I would have to pay $250, which I don't understand because I have already paid the $50 register fee and the $200 for the exam. This is getting frustrating because I need to move on and take the LEED AP for work and I am stuck. Do you know if this problem is getting looked into, because it seem that I am not the only one. It also seem that the people who answer the phones at GBCI can't give me a straight answer on the problem.
Project Manager, John Cotton Architects
It is all fixed now, exam shows in my credentials. Now onto LEED AP
Intern Architect, KSQ Architects, PC
Hello. I did my LEED AP Homes exam 2 weeks ago. I havent received any email confirmation and my credentials are not updated yet. I passed the exam. I sent an email through the contact us form about this and havent received a reply either. Should I be worried? Are the updates to the system related to this? Thanks in advance for your help.
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