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Notice: My Credentials account downtime

Published on Written by Posted in Industry

Article updated Nov. 4

If you're a LEED professional, please note that your My Credentials account will be unavailable from Monday, Oct. 28 to Tuesday, Nov. 5 while we make exciting new updates.

During this time you won't be able to record any CE hours.

If you need assistance please contact us at 1-800-795-1747.

We apologize for the inconvenience, and thank you for your patience during this time.

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    Erin Emery Hartz made 10 contributions in the last 6 months

Erin Emery Hartz

Industry Marketing Manager - Building Design

22 commentsLeave a comment

Interior Architect, c_arquitectura
the same happen to me Paola, im worry too :S
Interior Architect, c_arquitectura
Hi Erin. I did my exam on october 26th but I haven´t receibed anything, and if I go to tha page that you post up there for Michael & Christian the page said that i haven´t take any examn. i really don`t know what to do. thank you
Project Manager, John Cotton Architects
I also took my green associates exam over two weeks ago and haven't received any email or confirmation in my credential. I have contact gbci by email but haven't heard back. I would like the green associate to show up in my credential so I can apply for the LEED AP exam
Industry Marketing Manager - Building Design, Autodesk
Michael, you should have been contacted by a customer service rep by now. The Credentials account will be live tonight at www.usgbc.org/account/credentials and you will be able to schedule your LEED AP exam.
Project Manager, John Cotton Architects
Erin, It is going on to 4 weeks now since I took the exam (11th October), and still don't see anything. I was asked to send in my print out from prometric to exam@gbci.org, which I did over a week ago and never heard back from anyone. Now with the new credential account at usgbc it shows that I haven't taken any exams and to take the green associates I would have to pay $250, which I don't understand because I have already paid the $50 register fee and the $200 for the exam. This is getting frustrating because I need to move on and take the LEED AP for work and I am stuck. Do you know if this problem is getting looked into, because it seem that I am not the only one. It also seem that the people who answer the phones at GBCI can't give me a straight answer on the problem.
Project Manager, John Cotton Architects
It is all fixed now, exam shows in my credentials. Now onto LEED AP
Intern Architect, KSQ Architects, PC
Hello. I did my LEED AP Homes exam 2 weeks ago. I havent received any email confirmation and my credentials are not updated yet. I passed the exam. I sent an email through the contact us form about this and havent received a reply either. Should I be worried? Are the updates to the system related to this? Thanks in advance for your help.
Industry Marketing Manager - Building Design, Autodesk
Christian, congratulations on passing your exam. The Credentials account will be live tonight at www.usgbc.org/account/credentials, and you should see your updated information in there.
Project Engineer
Hi Erin, I took my GA exam AND PASS more than a year ago and my credential does not show. What do I need to do? Thanks
Hi Erin I have submitted my Credits which is completed for Principles 250: Principles of LEED for BD+C and ID+C. I know the deadline is Octover 27. How will I know that My LEED AP is upgraded to LEED AP BD+C, ID+C.
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