What does Prometric have to do with my LEED professional exam? | U.S. Green Building Council
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Posted in LEED
Published on
Written by
Posted in LEED

Prometric is the testing administration company that administers the LEED professional credential exams.

Prometric operates a global test center network with over 8,000 testing sites in 160 countries. That means you can take a LEED professional exam almost anywhere in the world.

This is the most important thing for you to know: Prometric handles all details of your exam administration and scheduling.

Here are the moments when you should interact with Prometric.

  • After registering for your exam on usgbc.org/account/credentials, you will be redirected to prometric.com/gbci to schedule your exam date and location.
  • When the exam appointment is scheduled, you will receive a confirmation number onscreen and an email from Prometric. 
  • If you ever need to confirm, cancel (without refund), or reschedule your appointment go to prometric.com/gbci; make sure you have your Prometric issued 16-digit confirmation number.
  • To seek an excused absence for an exam session, contact Prometric’s customer care up to 10 days past the original examination date. You may be excused, and be allowed to retest without charge.

Prometric’s website is available for scheduling, rescheduling, canceling, and confirming exam appointments 24 hours per day.

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Total 27 commentsLeave a comment

Graduate Student, Georgia Institute of Technology
Please where can I find the Eligibility ID asked in the Prometric's site? I already paid for the LEED exam on the USGBC's site.
LEED Specialist, U.S. Green Building Council
Hi Samuel, You can see your EID in the confirmation email from USGBC and in your USGBC user account, under credentials. There is also a link to schedule your exam with Prometric. If you are still having difficulty locating the information, please contact us here: http://www.usgbc.org/contactus. Good luck on your exam!
Hii..I have registered & scheduled my LEED Green Associate Exam with Prometric (Gurgaon, India) on 01st Dec'16. Then due to some reasons, I had to cancel the appointment on 28.11.16, have made payment for 50 USD fees and deducted from my account, but there is no refund till date for the paid exam fee. Please advise when my refund would be credited to my account as I have written to GBCI quite a no. of times and the case was registred & all required information provided to Mr. Jackie Hanzal(Membership, Credentialing and Education Specialist- GBCI).
Membership, Credentialing, and Education Specialist, U.S. Green Building Council
Hi Rashmi, Thank you for your patience. Our Billing Department is still working on processing your refund. Your refund has not been forgotten! Please expect a refund to be processed and for our Billing Department to send you an email notification with the next five days. Thank you again for your patience.
student, German university in cairo
I already registered for the LEED ga exam, then i do not have any access to the website where i can schedule my exam, i do not find it, what should i do. I think that there is something wrong with my account that you should review. please reply with an actual solution. thanks in advance
student, German university in cairo
I already registered for the LEED ga exam and paid the fees which is 100 dollars for me as a student, then i do not have any access to the website where i can schedule my exam, i do not find it, what should i do. I think that there is something wrong with my account that you should review. when i access the prometric website from my own the eligibility id does not work. please reply with an actual solution. thanks in advance
LEED Specialist, U.S. Green Building Council
I checked your account and saw that you were successfully able to register for an exam. If I can assist with anything further please let me know. Best of luck on your exam!
student, German university in cairo
thanks dawn my problem has been solved by another one of your colleagues. thanks in advance :)
INTERN ARCHITECT, QDG ARCHTIECTURE
Hi, I paid the exam fee, but not register any exam appointment, due to some reason, I may not take any LEED exam recently, how can I request a refund 250$? Thanks!
LEED Specialist, U.S. Green Building Council
Jing, since you are within your Eligibility Period and do not have a test scheduled a refund was requested for your exam. You should receive a confirmation email and refund to your account within 7 business days. Thank you.
INTERN ARCHITECT, QDG ARCHTIECTURE
Dawn Strength, Thank you very much !
Sustainability specialist, Clean Air Partnership
Hi there, I have a question How long could be the period of time between the registration (payment) and taking the exam? I mean if I paid today when is the due to take the exam? Thanks Jose
Green Building Specialist, U.S. Green Building Council
Thank you for your interest in LEED credentials. According to LEED Green Associate Candidate Handbook (http://cn.usgbc.org/resources/leed-v4-green-associate-candidate-handbook), page 3, "Once you register and pay for your exam, you have one year to schedule your exam session. You may request one six month extension of this one-year period. After three unsuccessful attempts,you must wait 90 days before submitting a new registration to GBCI." I hope that helps. Best luck with your exam!
Sustainability specialist, Clean Air Partnership
Thank you Alex
Sustainability Coordinator, Al Darwish Engineering W.L.L.
I registered & scheduled for my LEED Green Associate Exam with Prometric. then due to personal reasons i had to cancel the appointment (18 days before exam date), the 50 USD fees applied and was deducted from my account, but there was no refund for the remaining amount. Please advise what appropriate action is needed as soon as possible. Thanks,
SUSNOMICS ENGINEERING SYSTEMS FZLLC
I had cleared LEED GA , and scheduled a LEED AP exam on March 3 2016 at Pro metric Center Hyderabad. However due to personal reasons I had cancelled my appointment today ( 30 days before Exam date) . How and when can I expect my Exam fee refund 250$ to be deposited back into my account
Administrative Coordinator, LEED Support, U.S. Green Building Council
Sairam, Is your account possibly under a different name or email address? I was not able to find your account with us. Please feel free to email me directly at jludwig@usgbc.org. Thanks!
Administrative Coordinator, LEED Support, U.S. Green Building Council
Hi Sairam, Thank you for contacting USGBC. I will contact you via email regarding this issue, and will make sure your refund goes to the correct department for processing. Talk to you soon!
Sustainability Coordinator, Al Darwish Engineering W.L.L.
I registered & scheduled for my LEED Green Associate Exam with Prometric. then due to personal reasons i had to cancel the appointment (18 days before exam date), the 50 USD fees applied and was deducted from my account, but there was no refund for the remaining amount. Please advise what appropriate action is needed as soon as possible. Thanks,
Administrative Coordinator, LEED Support, U.S. Green Building Council
Hello Ahmad, Thank you for contacting us! I looked up your name in our system and I see a case has already been created regarding your refund. Our team will be taking your case as soon as possible and will reach out to you shortly regarding getting you a refund for the remaining amount.
Lead Landscape Architect, Parsons
I'm accredited LEED Green Associate and want to upgrade to LEED AP ND; do I need to attend training course?
Owner, Construction Partners, Inc
I am currently working in Europe and have located a testing center in Paris. Can I take the test (Green Associate) in English in France?
., .
Thank you for your interest in earning the LEED Green Associate credential. Yes, you may take the LEED Green Associate in English in France. Or you may elect to take the French version of the LEED Green Associate exam, which is always delivered with questions in English alongside a French translation of the exam questions. Bonne chance!
Mechanical Engineer, Proleed mechanical engineering consultancies
I have cleared the GA exam at one of the Prometric center, by my 'Credentials' @ USGBC home page is not updated. Please advise.
., .
Congratulations on passing the LEED Green Associate exam! Thank you for letting us know about a delay in seeing your LEED Green Associate on your Credentials page. After researching this issue, I see that your results have posted and are visible now in your USGBC.org account.
i want to register to take the exam but how can i find the testing dates? I don't want to purchase study materials or the actual test until i have an idea as to when the test will be
Director of LEED Support, U.S. Green Building Council
Exams are taken at Prometric testing centers and can be scheduled for any time at your convenience through Prometric. The first step is to register for the exam at usgbc.org/credentials. You will then be directed to Prometric's site for scheduling.

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