Please upgrade your browser. This site requires a newer version to work correctly. Read more

How do I confirm, cancel or reschedule an exam?

Answer

You can confirm, cancel or reschedule an exam on the Prometric web site.

You may cancel an exam up to 30 days before the scheduled date for a full refund. Refunds will not be given for cancellations requested fewer than 30 days before the exam date. You may reschedule your exam up 30 days prior to your exam without a fee. If you reschedule an exam fewer than 30 days but more than 3 days before the scheduled date, you will be charged a $50 fee. You cannot reschedule your exam after midnight on the third day before the scheduled appointment. (For example, Wednesday appointments cannot be rescheduled after Sunday at 11:59 p.m. EST)

When you reschedule an exam, you will receive a new email confirmation. If you do not, please contact Prometric immediately to confirm your exam was rescheduled.

If you registered and paid for your LEED Professional Exam through the USGBC website, the following policies apply:

Days until exam Refunds Reschedules
30 days or more Yes Yes
3-29 days No Yes ($50 fee)
2 days or less No No

If you registered and paid for your LEED Professional Exam through the Prometric website (prior to 2014), the following policies apply:

Days until exam Refunds Reschedules
30 days or more Yes Yes
3-29 days Yes ($50 fee) Yes ($50 fee)
2 days or less No No

Can't find what you're looking for?

Ask a question

Have a question or comment?

800-795-1747

(within U.S.)

202-742-3792

(outside U.S.)

M-F 9:00 AM to 5:30 PM EST


Billing

U.S. Green Building Council
P.O. Box 404296
Atlanta, GA 30384-4296


Location

2101 L Street, NW
Suite 500
Washington DC 20037
Map