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How do I confirm, cancel or reschedule an exam?

Answer

You can confirm, cancel or reschedule an exam on the Prometric web site.

You may reschedule or cancel your exam up 30 days prior to your exam without a fee. If you reschedule or cancel an exam fewer than 30 days but more than 3 days before the scheduled date, you will be charged a $50 fee. You cannot reschedule your exam after midnight on the third day before the scheduled appointment. (For example, Wednesday appointments cannot be rescheduled after Sunday at 11:59 p.m. EST)

When you reschedule an exam, you will receive a new email confirmation. If you do not, please contact Prometric immediately to confirm your exam was rescheduled.

Days until exam Refunds Reschedules
30 days or more Yes Yes
3-29 days Yes ($50 fee) Yes ($50 fee)
2 days or less No No

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