I am a doctoral candidate in service operations management at Cornell University in the School of Hotel Administration ([email protected]). My research interests include empirical research and behavioral operations management in the context of professional services. Prior to coming to Cornell I received an MBA from Brigham Young University. I worked 4 years in New York City as a consultant in the commercial construction industry where I advised clients on LEED certification and construction disputes, as well as performing scheduling, estimating, and project management services. I have studied many phenomenon including membership-based loyalty programs, constrained service capacity allocation, and the implications of LEED certification in the hotel industry. I have held my LEED accreditation Since 2008.