You can reschedule or cancel your exam appointment by going to Prometric.com/gbci You must have your Prometric-issued 16 digit confirmation number. You can find this number on your auto-generated email from Prometric.
When you reschedule an exam, you will receive a new email confirmation. If you do not, please contact Prometric immediately to confirm your exam was rescheduled.
You may reschedule or reschedule your exam up to 30-days prior to your exam without incurring a rescheduling fee.
- If you reschedule an exam fewer than 30 days, but more than three days before the scheduled date, you will be charged a $50 fee.
- You cannot reschedule your exam after midnight on the third day before your scheduled exam appointment. For example, Wednesday appointments cannot be rescheduled after Sunday, 11:59 p.m. EST.
- If you miss your exam date or fail to reschedule at least 3 days prior to your exam, you will forfeit the entire exam registration fee.
When you reschedule your exam, you will receive a new exam confirmation email from Prometric. If you cancel, you will receive a cancellation notice. If you do not, please contact Prometric immediately to confirm your exam was rescheduled or canceled.
|Days until exam||Refunds||Reschedules|
|30 days or more||Yes||Yes|
|3-29 days||Yes ($50 fee)||Yes ($50 fee)|
|2 days or less||No||No|