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What is GBCI’s reschedule or cancel policy?

You can reschedule or cancel your exam appointment by going to Prometric.com/gbci You must have your Prometric-issued 16 digit confirmation number. You can find this number on your auto-generated email from Prometric.

When you reschedule an exam, you will receive a new email confirmation. If you do not, please contact Prometric immediately to confirm your exam was rescheduled.

You may reschedule or reschedule your exam up to 30-days prior to your exam without incurring a rescheduling fee.

  • If you reschedule an exam fewer than 30 days, but more than three days before the scheduled date, you will be charged a $50 fee.
  • You cannot reschedule your exam after midnight on the third day before your scheduled exam appointment. For example, Wednesday appointments cannot be rescheduled after Sunday, 11:59 p.m. EST.
  • If you miss your exam date or fail to reschedule at least 3 days prior to your exam, you will forfeit the entire exam registration fee.

When you reschedule your exam, you will receive a new exam confirmation email from Prometric. If you cancel, you will receive a cancellation notice. If you do not, please contact Prometric immediately to confirm your exam was rescheduled or canceled.

Days until exam Refunds Reschedules
30 days or more Yes Yes
3-29 days Yes ($50 fee) Yes ($50 fee)
2 days or less No No